Help center

How can we help?

Answers for every part of Scripta, from your first meeting to sharing with clients.

Getting started

What do I need to start?
An email address. Sign up, create a workspace, and paste in a transcript or your rough notes. There's nothing to install and no bot to add to your calendar.
What is a workspace?
A workspace holds a set of meetings and everything they produce — summaries, decisions, action items, files and comments. Most teams use one per team or per client, so the context stays together and permissions can be set once.
Does Scripta record or join my meetings?
No. Scripta starts after the call. You bring the transcript or notes from whatever you already use, and Scripta turns them into a working record. No bot appears in your meeting.
Where do I get a transcript if I don't have one?
Any recorder you already use will export one — Zoom, Google Meet, Teams, Otter and Fireflies all do. Your own rough notes also work; the summary is less complete, but decisions and action items still come through.

Meetings and summaries

How accurate are the AI summaries and action items?
Good enough to review, not to trust blindly. Every item is shown next to the part of the conversation it came from, so a ten-second check confirms it. Everything is editable — you can reword, reassign or delete anything.
Can I edit a summary after it's generated?
Yes. The generated version is a starting point, not a locked record. Edits are yours and won't be overwritten by a re-run.
What languages are supported?
The interface is English only today. Transcript handling depends on the underlying model rather than a fixed list, so other languages may work but aren't something we currently claim support for.

Decisions and action items

What's the difference between a decision and an action item?
A decision records what was agreed and why, so nobody relitigates it later. An action item is work with an owner and a due date. Most meetings produce both, and they behave differently — one is a record, one moves.
Can I assign an action item to someone outside my company?
You can record an email address as the assignee whether or not that person has a Scripta account. They'll only see the workspace if you invite them to it.
What happens when a decision is reversed?
Record the new decision rather than editing the old one. Keeping the superseded version and its reasoning is what makes the log useful — a record where reversals have been tidied away teaches a new joiner nothing.

Sharing and permissions

Can I share a workspace with a client?
Yes. Invite them as a guest and choose their level: view only, comment, or full edit. Guests see only the workspaces you invite them to.
What can each role do?
Viewers read. Commenters read and comment. Editors change meetings, decisions, action items and files. Admins additionally manage members. Access is enforced in the database itself, not just in the interface.
Is there a public share link?
Not yet. Sharing today means inviting a person to the workspace, so access is always attributable and revocable.

Security and data

Who can see my meeting content?
Only people you've added to that workspace. Every table enforces row-level access rules in the database, so a request for a workspace you're not a member of returns nothing rather than relying on the interface to hide it.
Do you train AI models on my meetings?
No. Your meeting content is not used to train models.
What happens when I delete a workspace?
Its meetings, decisions, action items, comments and file records are deleted with it.
Are you SOC 2 certified?
No. Scripta is early and we won't claim a certification we don't hold. Content is encrypted in transit and at rest, and access is controlled per workspace — that's the honest current state.

Plans and billing

Is there a free plan?
Yes — a free tier covering a small number of meetings per month on a single workspace, with no card required.
What happens if I hit the free limit?
Existing meetings stay readable. You'll be prompted to upgrade before adding more.
How do I cancel?
From billing settings, at any time. Access continues to the end of the period you've already paid for.

Still need help?

If none of this answers your question, reach out and a person will reply.